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Customer Reviews.

sales

5

Was kept upto date on progress

11 April 2018

sales

5

Great service polite and honest with explanations a real pleasure. 10/10.

11 April 2018

sales

5

Good helpful staff

11 April 2018

sales

5

All staff appeared happy and welcoming

10 April 2018

sales

5

This is my 3rd MINI and every time it’s always a pleasure never let me down at Broad Oak Canterbury it’s always exciting...

10 April 2018

service

5

Arranged every thing I needed

10 April 2018

service

5

Excellent as usual

09 April 2018

service

5

The telephone booking gave clear ideas of what to expect, for example time wise, and the whole process was slick and well organized. Staff well trained.

03 April 2018

service

5

Very efficient service and able to fit a new part and fix problem.

03 April 2018

sales

5

Great staff

03 April 2018

sales

5

The sales agent (Zach) was excellent and had the right manner. He was friendly and we felt comfortable dealing with him.

02 April 2018

sales

5

Making the process easy

02 April 2018

sales

5

The sales representative was very thorough when going through all the paperwork and the hand over of the car

29 March 2018

service

4

The only thing that has prevented me from giving 5 stars is that when I bought the car I was assured that I would get a lift to work when it is being serviced, every time I need this it is a battle to get them to agree, disappointing.

29 March 2018

service

5

First class service desk and professional engineers

29 March 2018

sales

5

Again this was down to Emily - she was very organised, efficient and extremely helpful

29 March 2018

sales

5

Really nice people and knowledgeable too!

27 March 2018

sales

5

All staff involved in process knowledgeable and supportive.

27 March 2018

service

5

Communication was excellent

27 March 2018

service

5

Very helpful and kind , picked my car up in the morning and returned in the evening , also cleaned my car . Excellent service .

24 March 2018

service

5

No issues with the staff or service

23 March 2018

service

5

Clear explanation about what had been done accompanied by clear video

23 March 2018

sales

5

Great service!

23 March 2018

sales

4

As above

21 March 2018

sales

5

very hospitable and took a genuine interest in our needs and requirements.

21 March 2018

sales

5

As above, I can’t fault the information given, follow up without being overly pushy and general professionalism.

21 March 2018

service

5

They were punctual and communicated effectively and in a timely manner.

20 March 2018

sales

5

Zak Kirkbridge was excellent in every way. He showed us the car and made a sensible offer in respect of the part exchange. We also benefited from a special offer from the garage that weekend. Thank you Zak.

20 March 2018

sales

5

Placing the deposit on my car was easy and handover was brilliant, super simple and felt very special.

20 March 2018

service

5

Everything was managed professionally and quickly with clear explanation.

20 March 2018

sales

5

I had the full works, flashing lights etc. Zak talked me through all the gadgets and I felt well prepared driving away. Quality throughout experience

19 March 2018

service

5

While I was waiting for my car, I received a video explaining what had been done, by the engineers!

19 March 2018

service

3

Service book was filled in with the job number instead of the mileage. You quoted the front fog light incorrectly and you were unable to advise how much it would cost to lubricate the hood mechanism. NOT good for a main dealer.

17 March 2018

service

5

Great customer service. Including the very helpful and polite minibus driver!! Please thank him.

16 March 2018

sales

5

The whole process was smooth & our needs met. Once again we would like to mention Emily Edwards who we think has been one of the best salesperson that we have ever encountered. She was one if the reasons we made the purchase.

16 March 2018

service

5

Customer service

15 March 2018

service

5

Not necessary

14 March 2018

service

5

I was kept informed of progress

14 March 2018

sales

5

comfortable surroundings made to feel special

14 March 2018

sales

5

Very efficient and helpful staff. Alistair Curd has kept us informed at all times and always happy to answer any queries. Very impressed with the service we have received.

13 March 2018

sales

5

Everyone I dealt with or spoke to was professional, knowledgeable, friendly not pushy. Nothing was too much trouble for my sales person Emily. She made the collection of my new Mini a very special and unique experience and a day I will never forget!

13 March 2018

sales

5

End to end the process was smooth and delivered to expectation

13 March 2018

service

4

quick and efficient

12 March 2018

service

3

Requested for a light bulb to be fitted bulb supplied by me I paid a fitting charge highlighted on the bill but bulb was not fitted and bulb not returned!

10 March 2018

service

3

I told them to leave the radio and click and they did not. I am not technically minded and now it’s all'over the place.

08 March 2018

service

4

very helpful

06 March 2018

service

4

The car was delivered back fully cleaned and staff had even identified two other parts replaceable under the warranty I wasn't even aware were faulty.

04 March 2018

service

5

As above

03 March 2018

service

5

Work carried out quickly and efficiently

02 March 2018

service

5

We were not kept waiting and they did the car well with in the time they gave us