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Customer Reviews.

service

5

Staff attentive. Showroom clean and tidy. Offer of transport into town welcome

08 December 2017

service

5

MOT was booked for this day, also offered that you completed the service as well which was booked for another day. All sorted within a few hours. Great job.

01 December 2017

service

3

No one checked the tyres.

29 November 2017

service

5

Very professional and nice people

29 November 2017

service

5

They care about your car and the service you receive

29 November 2017

service

5

see above

29 November 2017

service

5

Excellent service

28 November 2017

service

5

Servicing my mini for the first time for me the experience was excellent

28 November 2017

sales

5

Made simple and easy to understand by everyone

28 November 2017

service

4

My partner who bought the vehicle for end of warranty check was more than happy.

28 November 2017

service

5

Everybody I met was so helpful. There is attention to detail in customer service.

24 November 2017

service

5

everything was taken care in one day, loved the video to show you any problems

23 November 2017

service

3

Car was dropped off over the weekend and was all serviced and sorted by the Monday.Unfortunately we were not able to be squeezed in for an MOT which I would have hoped with our level of purchasing from you could have been offered. However, BMW

23 November 2017

sales

5

Excellent customer service. Not pushy. Very polite. Very welcoming.

21 November 2017

service

1

Service not completed to standard, especially after spending over £1000.No apology for this, despite having to change my work schedule and spend money on fuel to come back to the garage because of their negligence to carry out work on my car properly

21 November 2017

service

2

See above. I know a customer collecting a mini from the service department is really not that interesting, but it was very disappointing to be left waiting for so long just to collect a car that was sitting ready outside.

21 November 2017

service

5

Excellent customer service

17 November 2017

service

5

My dealer had been incredibly helpful on all fronts. Picked up my car from Home, checked it out and corrected minor problems due to its use andcd4livered it homecat minimal cast. Easily contactable, considerate and polite and extremely helpful.

17 November 2017

service

4

I would have preferred the service provider to show me that they had replaced the fuel cap door and ask if I was happy with it rather than just give me the keys

16 November 2017

service

5

Nothing to much trouble,polite and understands your needs

16 November 2017

service

5

Kieran arranged everything

15 November 2017

sales

5

Great helpful sales man

15 November 2017

service

5

First time I've ever had video footage explaining what was being checked and if my vehicle was safe?

14 November 2017

service

5

Easy trouble free service

13 November 2017

service

3

The actual work was carried out efficiently & on time but the price for a job should be consistent. We never had any problems when Stefan was seeing to the servicing side. We dealt with him for a good few years. We were always completely satisfied.

11 November 2017

sales

5

The mini we choose came a lot earlier than expected which was a surprise, and everything we did involved in the purchasing of the vehicle was explained thoroughly

07 November 2017

service

5

100%

04 November 2017

service

5

........ SATISFIED !! ......

03 November 2017

sales

5

See above - everything went very smoothly without complication.

03 November 2017

service

3

.

03 November 2017

service

5

We are completely satisfied when the mini has to go for its service. We know and trust everything is being checked to the highest standard.

03 November 2017

sales

5

Excellent customer service calmly and positively responding to my needs and requests

01 November 2017

service

4

Good customer service at the desk, explained well and looked after my needs with offer of lift, courtesy car.

26 October 2017

service

5

I was completely satisfied!

25 October 2017

sales

5

Always friendly and Alistair takes time to get to you know and make the experience personal to me. There is regular communication about the progress and it always seems honest. He is prifessional but relaxed and helps.make the provess easy

21 October 2017

service

3

It was a long wait and the chairs werenÂ’t that comfortable but the toilet was an experience. It was a long walk to the shops.

20 October 2017

service

5

The staff went above expectation in deliverying complete satisfaction.

19 October 2017

sales

5

I was kept informed and arrangement made were met. I loved the laser show ??

17 October 2017

service

5

Very professional so absolutely no complaints

17 October 2017

service

5

Very efficient

17 October 2017

service

3

The technicians couldn't find any fault with the phone app, however, people say that the line is poor whenever I make calls. I was advised that the Bluetooth on my phone may be an issue, however, it's paired to the car before each journey!

17 October 2017

service

5

Everyone was so helpful and professional.

16 October 2017

service

5

Because of mix up on dates which was broad oaks fault driver came and collected car at 08.30 and returned it in the afternoon

15 October 2017

service

5

Team are lovely. And i kno the car is being looked after

14 October 2017

sales

5

I have given this answer because I felt I was advised and guided with my purchase each time I had an appointment or spoke to discuss an issue over the phone.

12 October 2017

service

5

Because very thing was done what was required with minimum fuss

11 October 2017

sales

5

Excellent service, Alistair who was dealing us was always available to help support and answer any questions. Excellent service very happy.

11 October 2017

sales

5

While sales team really helpful, even picked me up so I could collect the car

10 October 2017

service

5

As previously stated, always pleased with my experience at broadoak bmw. All staff are very polite and eager to assist.

10 October 2017

service

5

Efficient service and friendly staff.