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Customer Reviews.

service

5

Always polite, nice surroundings, look after my car so well!

08 February 2018

service

5

Pleasant efficient staff. Good customer facilities while waiting and the knowledge that my car was getting a full check over(it was in for a MOT}.

05 February 2018

service

5

i can't fault anything about the service

31 January 2018

service

5

Polite, efficient experience.

30 January 2018

sales

5

Emily could not have been more helpful.

30 January 2018

service

5

knowledgeable,, patient friendly and helpful staff.

28 January 2018

service

1

2year old. Flat battery. When I bought it it was an ex demo 12 months old and I was told it had been standing outside mainly (that’s why it went flat) It should of been replaced under warranty. But I had to take it in to be charged over night.

26 January 2018

service

5

they kept me informed of progress

25 January 2018

service

5

Had no problems.

25 January 2018

service

4.5

Very happy with the efficient way things were done. As I was unable to drive due to spinal surgery a couple of weeks earlier the collection and drop off service was invaluable. Well chuffed.

25 January 2018

service

5

Attention to vehicle was given with great detail

25 January 2018

service

5

Always nice to have a clean car ! As a woman alone it is useful to know that you can get your tyres pumped up !!

24 January 2018

service

5

Have always had a profession service

23 January 2018

service

5

Never had any issues

22 January 2018

service

5

Very satisfied with everyone that we dealt with

18 January 2018

sales

5

As in (1) above

11 January 2018

sales

5

Totally happy with the buying process. No pushy sales people, just clear and informative chat to get to an informed decision. Didn’t feel rushed.

10 January 2018

sales

5

Due to customer service again by alistair at broad oak mini Canterbury

10 January 2018

sales

5

Felt comfortable and welcome. Staff were great, particularly Zak.

09 January 2018

service

5

Very helpful, got to take the test drive car home which will make a big difference to my decision.

02 January 2018

sales

5

A very satisfactory outcome.

29 December 2017

sales

4

Good information and kept updated with progress

27 December 2017

sales

4

The sales process was very professionally handled

27 December 2017

service

4

Dealt with efficiently.

22 December 2017

service

3

One of the issues was a problem with the boot which was a previous issue. A very helpful lady when I collected the car

22 December 2017

service

5

It all went as planned and all staff were polite and (seemed) efficient.

21 December 2017

sales

5

Brilliant customer service.

20 December 2017

sales

5

Kevin Grant who we have purchased the last 2 mini's through is excellent and makes the whole process very easy.

19 December 2017

sales

4

Always a smile, drink offered every time we came in. Had time for me and all my queries.

17 December 2017

service

5

As above

15 December 2017

service

4

The only thing that let the company down is that the courtesy car had 6 miles of petrol left in it. I was therefore having to rush round to find a petrol station and was then late to work.

14 December 2017

sales

5

See question one

14 December 2017

service

1

Unhappy with explanation given as to why warning lights appeared. The information written on the invoice I was given was incorrect.

14 December 2017

service

4

It wasn’t a full service. This was just a winter check-up.

13 December 2017

sales

5

Our salesperson, Emily Edwards was exceptionally good throughout the entire process, well supported by the senior finance and management team.

13 December 2017

sales

5

Excellent service

12 December 2017

service

5

A positive experience and knowledgeable sales person

12 December 2017

service

4

All was done satisfactorily but took longer than advised upon booking

12 December 2017

sales

5

I can not fault my experience, the team at mini were ever so helpful, Zak has great product knowledge and answered all questions without hesitation

12 December 2017

sales

5

The handover experience was brilliant and totally unexpected

12 December 2017

service

5

All staff are courteous, charming and very efficient.

12 December 2017

service

4

The car didn't need new front brakes & they were honest about this.

11 December 2017

service

4

No problems.

09 December 2017

service

5

Staff attentive. Showroom clean and tidy. Offer of transport into town welcome

08 December 2017

service

5

MOT was booked for this day, also offered that you completed the service as well which was booked for another day. All sorted within a few hours. Great job.

01 December 2017

service

5

Very professional and nice people

29 November 2017

service

5

They care about your car and the service you receive

29 November 2017

service

5

see above

29 November 2017

service

3

No one checked the tyres.

29 November 2017

service

5

Servicing my mini for the first time for me the experience was excellent